Shipping & Returns Policy

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1. Shipping Policy

Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). During sales or peak seasons, processing may take a little longer.

Shipping Methods & Delivery Times
We use two shipping methods based on inventory availability. The system will automatically choose the best option for your order.

Shipping Method

  • Overseas Warehouse
    When It Applies：Items in stock at our Amazon overseas warehouse
    Estimated Delivery Time：3–7 business days
  • Direct Ship from China
    When It Applies：Items shipped from our Shenzhen warehouse (when overseas stock is unavailable)
    Estimated Delivery Time：10–30 business days (may be affected by customs clearance)

Important Notes:

  • Overseas warehouse shipping mainly covers orders within [e.g., the US / Europe] .
  • Direct shipments are cross‑border and delivery times may vary due to customs, holidays, or other factors.
  • If your order contains items from different warehouses, it may be split into multiple packages. We will email you all tracking numbers.

Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.

Customs & Duties
For direct shipments (international orders), any import duties, taxes, or customs fees are the buyer’s responsibility. Please check your local customs policies before ordering.



2. Returns Policy

Return Window
We accept returns within 30 days of delivery. Items must be unused, in original packaging, with all tags and accessories intact.

Return Process

  1. Contact us at service@gozyntitix.com with your order number and reason for return.
  2. After approval, we will provide you with the correct return address – this may be our overseas warehouse or our Shenzhen address, depending on where your order was shipped from. Please use only the address we give you.
  3. Pack the item securely, include your order details, and ship it back to the provided address.
  4. Once we receive and inspect the return, we will issue a refund to your original payment method within 5–7 business days.

Return Shipping Costs

  • Quality issues (defective or wrong item): We will cover the return shipping cost.
  • Non‑quality issues (e.g., changed mind, doesn't fit): Return shipping is at your own expense. We recommend using a trackable shipping service.


Non‑returnable Items
The following items are not eligible for return unless defective: [e.g., custom/personalised products].

Exchanges
If you need a different ranger, please contact us first. Exchange shipping is typically at your own expense. For faster service, we suggest returning the item and placing a new order.